WatMark
Shared Team Inbox
The shared inbox is where WhatsApp conversations land for your team. Everyone works from the same workspace, with conversation history visible to the people assigned to handle each chat — so customers are not tied to one person's phone.
Shared Team Inbox
WatMark
WatMarkAKAisha Khan
Conversations
Sample demo data
- 2mSara Al Maktoum
Can you tell me the status of my order?
SupportVIP - 18mJames Okonkwo
Interested in the downtown unit
SalesNew Lead - 1hMei Lin
Need documents for enrollment
Support
Sara Al Maktoum
SupportVIP
OH
Omar Hassan
Support
Hi, I placed an order last week.
10:02
Hello Sara — happy to help. Could you share your order number?
10:03
Can you tell me the status of my order?
10:05
Type a message…
- One workspace for incoming WhatsApp conversations
- History teammates can pick up at any time
- Multiple employees can handle chats together
Related features
View all →Auto AssignmentAutomatically assign new chats with round-robin or least-loaded rules, using agent tags.Team Task BoardsCreate tasks from chats and track follow-ups on a shared board so overdue work does not slip.Quick RepliesSave named shortcuts for common messages so your team can reply faster — add, edit, or delete them anytime.
Bring your WhatsApp conversations together.
Give your team one place to manage customer conversations, bulk campaigns, automation, Facebook and Instagram lead forms, and commerce.